2011-01-12
post/2715196725
quote 17:45:00
“ With no information in [Customer Information Services], the boards were empty. The electronic displays at almost every location were either empty or out of date. Nearly all information online was also either incorrect or out of date and Southeastern found themselves having to ask National Rail Enquiries to turn off any information relating to their operations. The Operator may well have made the correct decision in moving to a contingency timetable but that mattered little to passengers standing on freezing platforms bereft of any information. ”
John Bull in How Do You Solve A Problem Like Southeastern? at London Reconnections (via iamdanw).
The post explains why the train operator had so many problems both with snow, and with getting their updated timetable to their customers. It’s well worth reading.
